[title_blue bottom_margin=”no”]Hispanic Metropolitan Chamber[/title_blue]

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[list_arrow][item]Background:HMC is a local chamber serving the Hispanic community of Oregon and SW Washington. One critical component of their mission is helping young Latino men and women with higher education goals. The HMCC scholarship program has helped over 790 young people to fund their dreams of achieving a college or advanced degree by awarding over $2 million in scholarship dollars.
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[item]Situation:

HMCC had an archaic process for accepting and processing scholarship applications that involved receiving scattered faxed, scanned, emailed or mailed application paperwork from recipients. In 2015, this number climbed to over 300 applications. This data had to all be transcribed into a separate tracking system by hand. Oftentimes, these applications were incomplete or had errors that required human interaction to remedy. The process was cumbersome and laborious, generally taking over 60 man hours each application cycle.
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[item]Solution:

Upward Technology created a customized, branded portal for all applications. The portal collects the applicants information, ensures that all required fields are completed and logs the information in a database. The Scholarship coordinator can then download applicant data for review and processing.
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[item]Results:

Based on testing and projections, the process for accepting and processing applications will be reduced from over 60 hours to less than 30 hours per application cycle according to MaryAnn Potter, HMCC’s Vice President of Finance and Operations:

“Going into 2017, our online scholarship application process will be streamlined & efficient. From a staffing standpoint the value will be huge, reducing the number of hours spent on processing the applications.”

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