Irwin Hodson

[list_arrow][item]Situation:

Irwin Hodson Company is a one hundred twenty year old, Portland headquartered, commercial printing company. Over the years they have seen their business change and adapt dramatically with technology and the economy. They had employed a full-time employee to manage information technology for years.

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[item]Challenges:

The full-time employee couldn’t maintain current skill sets in all areas and disciplines, so he fell behind in maintaining security, software and hardware upgrades.

Unexpected technology surprises, a result of being overwhelmed and not have strong organizational discipline, caused constant budget surprises.

The full-time employee acted more as a fire fighter, reacting to problems rather than proactively preventing them.

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[item]Solution:

Upward Technology was hired as the dedicated outsourced IT provider, reporting to the Operations and Finance manager.

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[item]Results:

Response times to problems has been reduced dramatically, with many problems being identified proactively before they impact productivity

Diverse skills and knowledge across the Upward team has reduced the resolution times on challenging issues and improved overall productivity.

Trust and good communication skills have reduced the burden on the Operations and Finance manager by reducing her involvement in day to day issues.
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[item]Benefits:

With the Upward team, Irwin Hodson can scale as their business changes with predictable costs and without any additional management overhead required.

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